Cancellation Policy

Subscribers to our diaper service agree to commit to four weeks of service. After the four weeks, the service can be canceled. We require two weeks paid notice to cancel service. Notice can be given via email at [email protected] or verbally at (604) 539-8322. Voice mail messages are acceptable.

Discontinuing service prior to four weeks is possible, but the unused portion of the four weeks will be invoiced. Any unused service will remain on account indefinitely to be used in the future or it can be gifted to a friend or family member who subscribes to our diaper services. Unused diaper service credits are only valid toward our diaper service and cannot be used to purchase products in our online store.

Upon cancellation, any unused prepaid service for 3-, 6- or 12-month terms can be refunded (see our Refund Policy), held on account indefinitely to be used in the future or be gifted to a friend or family member to subscribe to our diaper services.