Damage or Lost Policy

Customers assume responsibility for our products while on our service. Please insure that you have a secure place to leave the diapers, or arrange to be home to receive them. You may be charged $10 to replace each lost or stolen diaper or diaper cover, at our discretion.

We track our inventory going out and count everything returned. We ask that you do not use diapers or wipes for household cleaning or makeup removal. They are to be used for your baby only.

If you use diaper creams, please be careful to only use creams that are marked safe for cloth diapers or use a bio-degradable liner to protect the diaper from staining. Reasonable wear and minor damage is expected, but excessive damage or staining that is not produced by your baby may result in you being charged for the diaper replacement.

~~~~~ DO NOT USE ZINC-BASED (white) DIAPER CREAMS eg. Zincofax, Desitin, Penaten etc ~~~~~

Zinc-based diaper creams are not safe for use with cloth diapers. The stains are very difficult to remove from our premium diapers and permanent on our cotton prefolds. If zinc-based cream is found transferred on any diaper that you return to us, we reserve the right to charge $10 for each diaper that requires treatment or replacement. Repeated non-compliance could result in your service being cancelled. If you need to use zinc-based cream, please use a disposable diaper during tratment.