Pick-up and Delivery Policy

We strive to deliver and pick-up diapers as scheduled, but we reserve the right to make alternative arrangements due to unforeseen circumstances such as dangerous weather conditions, traffic accidents, police incidences or other perils. We will do our best to let you know as soon as possible if such events will affect your delivery.

If you forget to put out your dirty diapers, we will knock or attempt to contact you by phone to remind you. We will still leave you a clean supply when we have access to your usual delivery location. If we are unable to collect the dirty diapers, you will need to hold onto them for an extra week and put out both bags the following week.

If you live in an apartment or gated community and you have NOT provided us with a key or fob for access, AND we are unable to contact you, we will be unable to complete your delivery. Due to time restraints, fuel costs and other factors, we will not be able to provide more than one attempt to make our regularly scheduled pickups and deliveries. On request, special arrangements can be made for unscheduled deliveries for an additional fee of $15.